Frequently Asked Questions (FAQ)
1. What is WooCommerce?
WooCommerce is a flexible, open-source eCommerce solution built on WordPress. Our website uses WooCommerce to securely handle orders, payments, and customer data.
2. How do I place an order?
- Browse our products and click “Add to Cart.”
- Go to your cart and click “Proceed to Checkout.”
- Fill in your billing and shipping information.
- Choose a payment method and place your order.
3. What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, MasterCard, Amex)
- PayPal
- Flutterwave
- Cash on Delivery
- Bank Transfers (for select regions)
4. Can I track my order?
Yes. After your order is confirmed, you’ll receive a tracking number via email. You can also log into your account and check the “Orders” section for status updates.
5. How long will it take to receive my order?
Delivery times vary depending on your location and shipping method:
- Sweden: 2–4 business days
- Europe: 4–7 business days
- International: 7–14 business days
We also offer express shipping at checkout.
6. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times will be calculated at checkout based on your location.
7. Can I cancel or modify my order?
You can cancel or change your order within 12 hours of purchase. After this window, your order may have already been processed. Contact our support team as soon as possible.
8. What is your return policy?
We accept returns within 14 days of delivery:
- Items must be unused and in original packaging.
- Digital/downloadable products are non-refundable.
- You are responsible for return shipping costs unless the item is defective.
Visit our Returns & Refunds Policy for more details.
9. Do you sell digital or physical products?
We offer both:
- Physical Products: Shipped to your doorstep.
10. Is shopping on your site secure?
Absolutely. We use SSL encryption, secure payment gateways (like Stripe and PayPal), and follow GDPR compliance to protect your data.
11. I forgot my password. What should I do?
Click on the “Lost your password?” link on the login page. Enter your email to receive a password reset link.
12. How can I contact support?
You can reach us through:
- Email: support@yourstore.com
- Live Chat: Available Mon–Fri, 9 AM to 5 PM CET
- Contact Form: Click here to send us a message